Bridal Xpress offers the following Returns Policy:

100% Satisfaction Guaranteed!
We want you to be completely satisfied with your purchase, so if any product does not meet your expectations, simply return it and we will provide you with a refund or exchange, provided the following conditions are met:

• The product has not be used. An exchange or refund will not be given for products that have been used or prducts that have been damaged as the result of customer misuse or neglect.
• The product is returned in its original packaging and the product's packaging has not been damaged (for example, product packaging must be returned undamaged and should not be used as the return shipping carton).
• No refund or exchange will be made on Personalized Merchandise.
• You must request an RMA (Return Merchandise Authorization) number from us at cs@bridalxpress.com within 15 days of receipt of your order.
• Your RMA number must be clearly marked on the outside of the shipping carton and returned to us within 15 days of receiving your RMA number. Absolutely no return packages will be accepted after this time period.
• Please return all products via UPS or insured Parcel Post. These shipping methods allow for tracking and compensation of lost or damaged packages. We will not assume responsibility for lost or damaged packages if other shipping methods are used.
• You must enclose the original sales receipt (photo copies accepted).

Go Back